L.M. Group Poland to agencja rekrutacyjna, która od lat pomaga kandydatom znaleźć zatrudnienie na terenie całego kraju, odpowiadające ich kwalifikacjom oraz doświadczeniu. Działamy szybko i skutecznie, dostosowując nasze usługi do potrzeb rynku i oczekiwań naszych klientów.
Wierzymy, że kluczem do sukcesu jest zrozumienie potrzeb zarówno pracowników, jak i pracodawców.
Nasze motto „Wszystko zależy od ludzi” oznacza, że zawsze stawiamy na pierwszym miejscu ludzi – zarówno naszych klientów, jak i kandydatów. Dbamy o to, aby każdy kandydat otrzymał konstruktywną informację zwrotną i czuł się częścią procesu. Jesteśmy tu po to, aby pomóc Ci znaleźć pracę, która spełni Twoje oczekiwania.
Location: Kraków
Online recruitment process
Daily responsibilities:
Acknowledging the input (SLA is dependent on the initially set priority)
Verifying the priority based on the number of users/processes impacted and initial triaging, and identifying the product impacted
Invoking escalation to the L2 Dev Cloud SRE sub-group escalation point, collect, and document the issue details
Collecting the additional information as per the triaging approach and manage duplicate tickets
Collecting complete information from the end user (via Teams communication).
Running automated troubleshooting packages/scripts.
Advising the end user.
Documenting the issue in the ticket.
Resolving the ticket or assign it to the L2 Dev Cloud SRE sub-group.
If required, returning to the user for more information required by L2, or to relay information from L2
Required skills:
Familiarity with ServiceNow for managing incidents and requests
Understanding of the Software Development Life Cycle (SDLC)
Understanding of GitLab and Continuous Integration/Continuous Deployment (CI/CD) practices
CI-CD workflow, Azure DevOps-CI-CD pipelines.
Tools: GitLab, Nexus, Collaboration tools: Jira, Confluence, Developer Portal, Stack Overflow, SNOW.
Our Client offers:
B2B Contract, hybrid in Kraków or Wroclaw
A solid, flexible benefits package that can be tailored to individual needs, including a Multisport card, vouchers for shops, and much more - MyBenefit cafeteria.
Premium medical services insurance for employees and their family members - Luxmed.
Life and disability insurance for employees and their family members - Generali.
Profitable Voluntary Pension Fund.
Benefits from the social fund: holiday bonuses, daycare subsidies, etc.
Integration and cultural events for employees.
Awards and recognition program for outstanding employees.
Referral bonuses for recommending employees.
Relocation assistance
ID 55696
Reference no.: JAOK